FAQ

All
samples

Q: After service

A: Customers satisfaction is very important to us!!! If you have any problems or questions, please let us know that in time, we will do our best to solve the problems and give you a satisfying answer.

Q:Payment method

A:For small orders, 100% in advance; for big orders, 30% in advance and 70% before shipment

Q: Shipping Method

A: Goods can be sent by EMS; UPS; FEDEX; DHL or other ways specified.

Q: How can I know if my goods have been shipped?

A:  Detailed photos of every process will be sent to you during the production. We will supply the tracking number   once shipped.

Q: What about the lead time?

A:It depends on the products. Normally 5 to 7 workdays after confirmation of design file and remittance.

Q: Can you help with the design?

A: Yes, we have professional designers to help with simple information such as logo and some images.

Q: why need pay Sample fee?

A:If you need sample to check the quality, there will be sample fee and express fee, but sample feecan be refund once the order confirmed.